Injured on Holiday? Get Free Legal Advice

Who to Report Holiday Accident to?

Accidents on holiday abroad can be nightmare scenarios, firstly in ruining what should be an enjoyable and relaxing experience, and secondly in having to deal with injuries and illnesses in unfamiliar surroundings where language and cultural barriers can cause difficulties.

If an overseas trip was a package holiday booked with a UK tour operator then it will often be possible to make a compensation claim for a holiday accident under British law, as per the Package Travel, Package Holidays and Package Tour Regulations 1992. To qualify any two of three elements must have been booked with the same UK holiday company:

A) Hotel / Accommodation
B) Flights / Travel
C) Car Hire / Airport Transfer / Excursions

  • Steps to Take Following a Holiday Accident Abroad
1) Report the circumstances of an accident to the tour operator’s representative at the hotel or resort overseas. They should pass the details on to the company’s headquarters in the UK and provide you with a written report concerning the incident.

2) Management at an overseas hotel or resort should also be informed, and details should be recorded in their accident book or equivalent. It is important to obtain written reports or other paperwork confirming the circumstances of an accident from as many sources as possible.

3) The injured person’s travel insurance company must be notified at the earliest opportunity, to ensure that medical expenses are met and / or emergency travel requirements are dealt with promptly. If a UK national is travelling independently and their trip does not qualify as a package deal, travel insurance will be the only way of offsetting what are often exorbitant overseas medical bills. Again, the insurers should be contacted as swiftly as possible, and the local British Consul’s staff may be able to assist with emergency situations and offer practical advice.

4) Though this sounds obvious, seeking specialist medical attention as quickly as possible following an accident is essential, as a medical report will be the only verification of the extent of a person’s injuries. Along with a copy of the medical report, receipts for medical charges and any sundry expenses should also be retained.

5) Write down the names and contact details of any witnesses to an accident, as well anyone else injured in the same incident. Photographs or video footage of the cause of an accident and the nature of a person’s injuries should also be taken, and a version of events should be written down and retained to help build an accurate picture of events later on.

When an injured person returns to the UK they should seek legal advice from a firm of solicitors specialising in holiday accidents abroad. Bartletts Solicitors is one such firm, with over 50 legal staff experienced in claiming compensation for accidents and injuries sustained overseas. Contact us today for free legal advice from a firm that you can trust and rely on.

Why Choose Bartletts Solicitors?

Solid Traditional Values Delivered
in a Modern Convenient Manner


Every year we help over a thousand injured people make claims for compensation on a no win no fee basis.

Our service is designed to be easy to use: meetings by phone & email, local medical appointments, sign documents online, or visit our city centre offices.

Our solicitors are very experienced having worked at the firm for an average of 18 years.

Bartletts Solicitors was managed by John Bartlett for over 40 years, the last 25 of which he was assisted by Trevor Morris. Trevor is now the managing director, representing continuity for the firm’s traditional values and customer satisfaction ethos.



How Can Bartletts Solicitors Help You?

A free no obligation quick case assessment, followed by a No Win No Fee claim.

We help you recover whatever you have lost financially whilst injured.

Get back on your feet as quickly as possible with expert medical care.

We take all the stress out of the claim and ensure you recover everything you are entitled to.


Send Our Hotel Accident Team an Enquiry:


Hotel Accident Team:

Hotel Accident Solicitors
Our personal injury solicitors (Nicola Perry, Trevor Morris, Sian Taylor and Anthony Hunt) are real specialists each with years of experience.

Call now for your free consultation. We guarantee you a warm welcome and a lawyer with the expertise that you would expect from a leading personal injury firm.



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“I was delighted Bartletts Solicitors continued their tradition of philanthropy with Liverpool Cathedral this year. Thank you so much for your generous gift.” - The Dean of Liverpool, The Very Revd Dr. Sue Jones (Dec 2020)