Injured at a Hotel? Get Free Legal Advice

Why Choose Bartletts Solicitors?

Solid Traditional Values Delivered
in a Modern Convenient Manner


Every year we help over a thousand injured people make claims for compensation on a no win no fee basis. Many of these claims are for accidents at hotels.

Our service is designed to be easy to use: meetings by phone & email, local medical appointments, sign documents online, or visit our city centre offices.

Our solicitors are very experienced having worked at the firm for an average of 18 years.

Customer service is very important to us. John Bartlett has been managing the firm for over 40 years and takes customer satisfaction very seriously.

  • Claiming Compensation for Hotel Accidents
  • Slips, Trips and Falls at Hotels
  • Food Poisoning and Hygiene Issues at Hotels
  • Claiming Compensation From a Hotel
New: Read about Staying Safe on Staycation.

Hotels owe a duty of care to their visitors, and may be sued for negligence if a guest or employee is injured on the premises through on fault of their own. All public establishments are bound by the Occupiers Liability Act 1957 to take all reasonable measures to prevent injuries among lawful visitors to their premises. Where they breach this duty, they may be liable to pay compensation to an injured party under the terms of the public liability insurance policy which they are legally obliged to hold.
Guests may slip, trip and fall on a hotel’s premises, with common causes including:

  • Slippery floors in recently cleaned toilets and public areas lacking warning signs

  • Spilled food and drinks in hotel restaurants and bars not cleaned up promptly

  • Poor lighting in corridors, stairwells and outdoor areas

  • Poor maintenance of carpeting and fixtures (e.g. banisters, bathroom rails)

  • Hazards in hotel car park (e.g. ice, potholes, discarded litter)

  • Defective furniture collapses (e.g dining room chairs, bar stools)

  • Accidents in and around hotel swimming pools, spas and gyms

  • All these dangers are usually the result of poor maintenance routines, and systems of cleaning, inspection and supervision. Hotel guests may be burned in the bathroom by faulty taps or exposed heating pipes. Electrical appliances provided in rooms can cause electric shocks and burns if they are defective, while a leaking radiator may emit dangerous levels of carbon monoxide.
    Infections and illnesses can spread very quickly at hotels, where people are in close contact with one another. Kitchens and guest bedrooms must be kept in a sanitary state, and again, the efficiency of the hotel’s system of work is essential in minimising the risk of unsanitary conditions causing illness. In recent years a number of problems have been recorded at UK hotels related to sanitation and hygiene, including:

  • E. Coli and Salmonella disease outbreaks

  • Norovirus outbreaks and related gastrointestinal illnesses

  • Mass food poisoning from hotel buffet food

  • Guests suffering hundreds of bed bug bites
  • Provided your claim relates to an injury or illness at a hotel that has taken place in the last three years, Bartletts offer free legal advice and no win no fee solicitors for hotel compensation claims. Apart from financial compensation for pain and suffering, you can also claim for loss of earnings, the cost of medical treatment and medication, travel expenses and the cost of personal care you may require while recovering from an injury or illness. The vast majority of the claims we take on are successful. Using a Solicitor is different to using a Claims Management Company because you are protected by the rules of the Solicitors Regulation Authority which govern firms of solicitors.

    Our firm is Authorised and Regulated by the Solicitors Regulation Authority.


    How Can Bartletts Solicitors Help You?

    A free no obligation quick case assessment, followed by a No Win No Fee claim.

    We help you recover whatever you have lost financially whilst injured.

    Get back on your feet as quickly as possible with expert medical care.

    We take all the stress out of the claim and ensure you recover everything you are entitled to.


    Send Our Hotel Accident Team an Enquiry:


    Hotel Accident Team:

    Hotel Accident Solicitors
    Our personal injury solicitors (Nicola Perry, Trevor Morris, Sian Taylor and Lydia Windrow) are real specialists each with years of experience.

    Call now for your free consultation. We guarantee you a warm welcome and a lawyer with the expertise that you would expect from a leading personal injury firm.




    Recent Hotel Accident Cases We Have Won:



    Further Information:



    Bartletts is proud to support a number of public bodies and charities, including Liverpool Cathedral, National Museums Liverpool, the Walker Art Gallery and Zoë’s Place Baby Hospice. You can find out more on our blog or on social media.

    “I was delighted Bartletts Solicitors continued their tradition of philanthropy with Liverpool Cathedral this year. Thank you so much for your generous gift.” - The Dean of Liverpool, The Very Revd Dr. Sue Jones (Dec 2020)