Injured at a Train Station? Get Free Legal Advice

Train Passenger Slipped on Wet Escalator

A recent client of Bartletts Solicitors, Mr D, was injured after slipping while walking down a wet escalator at a railway station while on his way to catch a train. The escalator was not working at the time, yet was still accessible for passengers to walk down, despite the steps being in a wet and slippery condition because so much water had been trampled onto them.

Mr D sustained cuts and bruising to his legs and back from landing on the sharp teeth of the escalator’s steps, and also partially torn muscles in the lumbar region of his lower back. Mr D managed to take photographs of the wet escalator steps, and these later proved useful in establishing the hazardous condition of the escalator at the time of the accident. He also reported the accident to the station manager and ensured that the details were recorded in the station’s accident book.

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Mr D was dissatisfied with the way that the train operating company with responsibility for the day-to-day running of the railway station handled his complaint, and after seeking legal advice, he instructed Bartletts to to begin a no win no fee personal injury claim against the station operator. We made a subject access request for CCTV footage from the time of the accident, and this clearly showed Mr D descending the escalator before slipping and falling backwards onto the metal steps. The photographs taken by our client also illustrated the wet and slippery state of the escalator’s steps on the day in question, proving that an accident was reasonably foreseeable. The station had breached the duty of care that it owed Mr D as a lawful visitor, and were therefore liable for his injuries. Within a few months of starting his claim, Mr D received £3,750 in compensation.
To find out how to report a slipping accident on a wet escalator contact our firm today. Bartletts Solicitors has successfully claimed compensation for passengers injured at railway stations from all the major train operating companies.

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Every year we help over a thousand injured people make claims for compensation on a no win no fee basis.

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Our solicitors are very experienced having worked at the firm for an average of 18 years.

Bartletts Solicitors was managed by John Bartlett for over 40 years, the last 25 of which he was assisted by Trevor Morris. Trevor is now the managing director, representing continuity for the firm’s traditional values and customer satisfaction ethos.



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Bartletts is proud to support a number of public bodies and charities, including Liverpool Cathedral, National Museums Liverpool, the Walker Art Gallery and Zoë’s Place Baby Hospice. You can find out more on our blog or on social media.

“I was delighted Bartletts Solicitors continued their tradition of philanthropy with Liverpool Cathedral this year. Thank you so much for your generous gift.” - The Dean of Liverpool, The Very Revd Dr. Sue Jones (Dec 2020)