Injured in a Shop Accident? Get Free Legal Advice

Suing for a Fall in a Shop

A recent client was hurt after falling over a pallet of goods waiting to be stacked on a display rack in a shop. The pallet had been left lying near the checkout area of the store. Mrs T tripped after not seeing the edge of the pallet, as she was carrying heavy shopping bags and chatting to a friend at the time of the accident. She sustained lacerations and bruising to her leg from falling onto the pallet, as well as torn muscles in her shoulder.

The companion with whom she was shopping reported the accident to the shop staff, and Mrs T was later taken to hospital, where one of the cuts on her leg required stitches, she was ordered to rest for a week while her strained muscles healed. She subsequently required private physiotherapy treatment, and did not regain full mobility in her upper arm and shoulder for 6 weeks, while the scar left by the cut on her leg did not fade for months afterwards.

  • Our Legal Advice
After reading about our experience of claims against the major retail groups Mrs T instructed us to sue the shop for her fall. The legal basis for Mrs T’s claim was, essentially, that the pallet of products should not have been left lying in the path of customers approaching the store’s checkout, as it was otherwise entirely foreseeable that a shopper would trip over it and injure themselves. This meant the store was in breach of the Occupiers’ Liability Act 1957, as it had failed in its duty to keep Mrs T reasonably safe while visiting the premises. Within 6 months of starting her claim with our firm, the shop’s legal representatives admitted partial liability for Mrs T’s injuries, and she later received a cheque for £3,250 in personal injury compensation.

Why Choose Bartletts Solicitors?

Solid Traditional Values Delivered
in a Modern Convenient Manner


Every year we help over a thousand injured people make claims for compensation on a no win no fee basis.

Our service is designed to be easy to use: meetings by phone & email, local medical appointments, sign documents online, or visit our city centre offices.

Our solicitors are very experienced having worked at the firm for an average of 18 years.

Customer service is very important to us. John Bartlett has been managing the firm for over 40 years and takes customer satisfaction very seriously.



How Can Bartletts Solicitors Help You?

A free no obligation quick case assessment, followed by a No Win No Fee claim.

We help you recover whatever you have lost financially whilst injured.

Get back on your feet as quickly as possible with expert medical care.

We take all the stress out of the claim and ensure you recover everything you are entitled to.


Send Our Liverpool Shop Accident Team an Enquiry:


Shop Accident Team:

Liverpool Shop Accident Solicitors
Our personal injury solicitors (Nicola Perry, Trevor Morris, Sian Taylor and Lydia Windrow) are real specialists each with years of experience.

Call now for your free consultation. We guarantee you a warm welcome and a lawyer with the expertise that you would expect from a leading personal injury firm.




Bartletts is proud to support a number of public bodies and charities, including Liverpool Cathedral, National Museums Liverpool, the Walker Art Gallery and Zoë’s Place Baby Hospice. You can find out more on our blog or on social media.

“I was delighted Bartletts Solicitors continued their tradition of philanthropy with Liverpool Cathedral this year. Thank you so much for your generous gift.” - The Dean of Liverpool, The Very Revd Dr. Sue Jones (Dec 2020)