Bitten by Bed Bugs? Get Free Legal Advice

Why Choose Bartletts Solicitors?

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Every year we help over a thousand injured people make claims for compensation on a no win no fee basis. Many of these claims are for bed bug bites at hotels, holiday resorts, healthcare facilities, shops and offices.

Our service is designed to be easy to use: meetings by phone & email, local medical appointments, sign documents online, or visit our city centre offices.

Our solicitors are very experienced having worked at the firm for an average of 18 years.

Bartletts Solicitors was managed by John Bartlett for over 40 years, the last 25 of which he was assisted by Trevor Morris. Trevor is now the managing director, representing continuity for the firm’s traditional values and customer satisfaction ethos.

  • Bed Bug Population Increasing
  • Problems of Bed Bug Detection & Eradication
  • Dealing With Bed Bug Bites and Infestations
  • Medical Risks of Bed Bug Bites
  • Holidays & Bed Bug Infestations
  • Bed Bug Bites at Hotels
  • Bed Bug Bites in Public Places
  • Bed Bug Bites in Hospitals & Healthcare Facilities
  • Case Study: Guests Bitten by Bed Bugs at UK Hotel
  • Case Study: Compensation for Bed Bug Bites on Cruise Ship
  • Case Study: Children Bitten by Bed Bugs at Holiday Resort
As reported widely in the media, bed bugs are a growing problem in most Western countries including the UK. Roughly the size of small ladybirds, bed bugs lead a vampiric existence, invisible by day and emerging to feed on human blood at night. The pest control company Rentokil reported a 65% year-on-year rise in bed bug infestations in the second quarter of 2023, while U.S. studies suggest that one in five households report bed bug infestations every year. As the weather gets warmer and travel increases, the bed bug population explosion looks set to continue.

Experts agree that the causes of the current bed bug epidemic are down to two essential factors. Firstly, like most parasites, bed bugs have developed immunity to insecticides over a period of time. Having been virtually eliminated in developed countries in the 1970's and 1980's, pest control firms have long since turned their attention to other insects and adapted their products accordingly. Secondly, in the era of globalisation and cheap international travel, bed bugs are being transferred around the world at ever-increasing speed in clothing and luggage causing outbreaks in multiple locations.

Our firm has particular expertise in suing for bed bug bites, and has successfully represented hundreds of clients in these specialist claims over the years.
Bed bugs are hugely well-equipped both for survival and travel. They can live in linen, clothing, mattresses, pillows, carpets, skirting boards and furniture. For this reason they can easily be transferred from home to hotel and vice versa. Their eggs can withstand temperatures of up to 52 degrees centigrade, while a single female can produce up to 12 eggs per day and 400 from a single mating producing viable eggs months after last mating.

They arrive in hotels via guests’ luggage and may then be transferred from room to room by cleaning staff. Bed bugs may also stowaway in a guest’s luggage, later causing an infestation back at home. This can lead to sizable future bills for pest control and decontamination. These costs can often be included when claiming compensation for bed bug bites.
Working with our pest control specialist partners, we can advise you on how to isolate your luggage and possessions and arrange for them to be sent to a dedicated decontamination facility and then sent back to you.

We can also provide you with an information and monitoring pack that will ensure that your home remains clear. Our team understands your need for help and support at this stressful time which is why we continually work to provide you with the best possible advice and care.

As the bed bug problem continues to increase, it is not just cases in hotels, hostels and rented accommodation, there are also regular newspaper and radio reports about bed bugs on planes, in cinemas, on public transport, in offices and just about any other location that people visit. We all expect to be able to use these facilities without fear of bed bug bites, but often those responsible fail to take the necessary steps to protect the public.

Taking legal action for bed bug bites helps those responsible see that they need to take steps to prevent the same happening to other people in the future, and helps those affected seek closure to what can be a traumatic and stressful experience.
While bed bugs do not carry diseases, people who are bitten will experience differing physical and mental reactions. A bed bug bite will usually resemble a small red welt, similar to a mosquito bite (though bed bug bites are normally symmetrically spaced, unlike mosquito bites). In severe cases a person may be bitten hundreds of times, and may suffer an allergic reaction and extensive inflammation. If the bites are scratched they may become infected.

Visits to the doctor are commonly required, and even psychological counselling, especially when young children have been traumatised after being covered in bites. If your child has been bitten by bed bugs, legal and medical advice are all the more important as we want to help you restore your life to normal. We are able to put you in touch with therapists who are trained in the medical and technical aspects of bed bug bites, and who also have clinical experience of dealing with traumatic issues of this kind.
With many people in the UK planning ‘staycations’ in preference to holidays overseas, some inevitably face the unpleasant prospect of being bitten by bed bugs at their hotel, guest house or B&B. Bed bugs can breed all year round, but are especially active in the summer months due to warm weather (which can halve the time it takes the insects to reproduce), and their ability to hitch a ride in tourists’ luggage, spreading infestations far and wide.

A recent U.S. report found that 97% of pest control experts had been called out to exterminate bed bugs in the past 12 months, while two-thirds stated that the number of bed bug calls they receive was increasing. Returning holidaymakers need to be aware of the danger of bringing bed bugs home with them, and there are a number of important recommendations to prevent private home infestations:

1) Luggage: Experts recommend opening suitcases and bags away from any upholstered furniture or soft furnishings when arriving at a holiday destination, as these are the most common locations where bed bugs hide. If there is even a remote possibility that you have brought the insects home with you, the contents of your luggage should be run through a dryer cycle on a high heat for at least 15 minutes, which will kill the bed bugs.

2) Holiday purchases: If you have bought clothing or soft or upholstered items of furniture while on holiday (particularly if purchased second hand), even after a close inspection you may not have noticed bed bugs or their eggs hiding inside. Again, such items should be run through the dryer on a high heat for a minimum of 15 minutes before being washed normally.

3) Handbags, purses and wallets: According to the specialists, the lining and pockets of small leather goods of this kind are common places to find stowaway bed bugs. Holidaymakers should check these items thoroughly before returning home to avert the possibility of a difficult to eradicate home infestation.

4) Soft items: Stuffed toys and similar furry objects are perfect places for bed bugs to avoid detection. Children’s soft toys can be put in the dryer on a high heat as described above, while holidaymakers with any other furry item, such as a faux fur jacket collar, should be particularly aware of what a suitable location these articles make for bed bugs to hide out.

Bed bug infestations are clearly on the rise, and can be difficult, time-consuming and expensive to get rid of. Holidaymakers need to be aware of the risk of bed bugs travelling home with them, and follow these simple steps to prevent the possibility of an infestation. If you have been bitten by bed bugs at a holiday destination, contact our team of experts to discuss the matter and find out if you can claim personal injury compensation for what can turn a much-anticipated trip away into a nightmare experience.
Bed bugs are not, as is popularly imagined, attracted by dirt and unsanitary conditions (though they do thrive in such environments). Rather, they are mainly drawn to places where large numbers of warm-blooded creatures congregate. It is for this reason that hotels, hostels and B&Bs provide the perfect breeding and feeding ground for these tiny blood-suckers. People are regularly bitten by hundreds of bed bugs while spending one night in a hotel. Staying in a hostel can lead to very bad bed bug bites, as the standard of cleaning is often lower than in a hotel. We have acted for many clients who have claimed compensation for bed bug bites from hotels and holiday resorts.
The presence of bed bugs has been reported in multiple urban locations recently, including trains, buses, other forms of public and private transport, airports, hospitals, schools, shopping centres and cinemas. Other tiny insects are often mistaken for bed bugs, but there is no doubt that more resilient modern bed bugs have started to appear in various unexpected places more frequently and in greater numbers.

Management and staff need to continually monitor for the possible presence of bed bugs at these locations, and must implement an efficient system of cleaning and inspection that minimises the risk of a bed bug infestation. When bed bugs are detected they need to be eradicated as quickly and efficiently as possible, without exposing visitors to the risk of bed bug bites. We have represented numerous clients who were bitten by bed bugs in public places, and offer reliable legal advice wherever the incident took place.
Healthcare facilities including hospitals, care homes, hospices and GP surgeries are common locations for bed bug infestations, despite their normally high standards of sanitation and hygiene. Bed bugs can enter healthcare facilities in the clothing and personal belongings of patients, as well as those of visitors and staff. The high turnover of people in these locations increases the risk of bed bug infestations, with the possible knock-on effect of patients, visitors or staff taking the bed bugs home with them and causing a domestic infestation.

Bed bugs are extremely good at concealing themselves, and may be found in mattresses, bedding, bed frames, headboards, soft furniture, clothing and even behind pictures on the wall. Hospitals and other healthcare facilities need to have clear policies in place to address the risk of bed bugs. In particular, staff need to be trained to spot bed bugs and signs of an infestation, and a bed bug protocol should be in place both to prevent infestations and to eradicate bed bugs as soon as evidence of their presence emerges. Our firm has recently handled bed bug bite claims on behalf of both patients and employees at healthcare facilities, with compensation awards reflecting the discomfort and distress that bed bug bites typically cause.
Our firm recently represented a couple who were both bitten by bed bugs during a three-night stay at a hotel in Birmingham. Mr and Mrs V had no problems on their first night, but when they woke up on the second morning, they found they had both been bitten multiple times on their face, neck and arms, while there was blood on their night clothes and bedding.

The couple immediately notified the hotel’s manager who told them that they had had no complaints from guests about bed bugs, and offered them an upgraded room while the previous one was taken out of service. However, on their third night they were again bitten by bed bugs, and left the following day angry and upset that their stay had been ruined. They continued to be bitten after returning home, and were forced to pay for pest control services to eradicate their domestic bed bug infestation.

Mr and Mrs V got in touch with Bartletts Solicitors after reading about our experience of representing clients bitten by bed bugs, and we went on to represent them on a no win no fee basis in a claim against the hotel chain. In correspondence, we noted that the couple had never been bitten by bed bugs before, and it was therefore highly unlikely that they had brought the insects with them to the hotel.

We were subsequently able to find out that other guests had recently complained about being bitten by bed bugs, and despite the hotel’s cleaning efforts, it had clearly failed to deal with the problem prior to Mr and Mrs V’s arrival. Hotels owe their guests a duty of care, and must provide them with safe and clean rooms, which the hotel had failed to do in this instance. Following an admission of liability, the couple received a total of £5,250 in personal injury compensation, representing their physical injuries, mental suffering, and the cost of deep cleaning and disinfecting their home.
Mr D was bitten by bed bugs while on a long-anticipated cruise holiday with his wife. After the first night of the trip, he woke up to find blood on the sheets and his body covered in around 100 bed bug bites. His wife had also been bitten, but less severely. They immediately reported the problem to the cabin steward on board, and asked to be moved to another cabin. However, as the ship was full, there was no other cabin available, but the steward promised the couple that their room would be deep cleaned and the mattress would be changed. There was no problem for the next two nights, but on the fourth morning of the cruise Mr D found more bed bug bites on his body. This time another cabin was found for the couple, and the cruise ended a few days later. Mr D, however, felt that the holiday had been ruined and had turned into a nightmare for both himself and his wife.

On his return home, Mr D got in touch with our firm to discuss the situation. We advised him that despite the fact that the trip took place in international waters, it had been booked with a UK tour operator, and as per the Package Travel Regulations 1992, it was therefore possible to make a compensation claim against the latter party. In correspondence with the tour operator we noted the extent to which the couple’s holiday had been ruined by the bed bugs issue. The cruise liner owed passengers a duty of care to protect them for injuries, including bed bug bites, and furthermore, the crew had compounded the problem by failing to give the couple a different cabin, and by their botched attempt at eradicating the bed bugs. This case was relatively simple to resolve in our client’s favour given the evidence, and Mr D ended up receiving £3,500 in compensation for being bitten by bed bugs on a cruise ship and the resulting loss of enjoyment of his holiday.

Important: We can look at any potential claim in England and Wales regardless of how the holiday booking was made. However, to make a compensation claim for bed bug bites, or any accident, injury or illness on holiday abroad, your trip must have been booked as a package holiday with a UK tour operator.
Our firm acted on behalf of two small children who were on holiday with their parents at a resort and were bitten repeatedly by bed bugs on their first night’s stay. The children woke up with itchy and unsightly red welts all over their bodies, and were deeply distressed by the situation. They received basic first aid at the holiday resort’s medical centre, and the family decided to cut short their holiday and leave the same day.

Despite the family’s best cleaning efforts prior to departure, the bed bugs had already infiltrated the children’s luggage, and the family home later required the services of pest control specialists to eradicate a bed bugs infestation. Mr and Mrs F complained to the resort’s management, and were offered a refund on their stay, but feeling that this was a wholly inadequate response to what they had gone through, decided to seek legal advice.

As both children were minors in the eyes of the law, their parents were required to act on their behalf, and subsequently instructed Bartletts Solicitors to make a claim against the holiday resort for the pain, suffering and disruption to the family holiday that had resulted from the bed bug bites. In correspondence, we pointed out that holiday resorts are subject to the terms of the Occupiers’ Liability Act 1957, and must take all reasonable measures to prevent foreseeable hazards, such as a bed bug infestation, from causing harm to their visitors. In this case, we argued that the resort was clearly liable for failing to provide Mr and Mrs F’s children with reasonably safe accommodation. Following an admission of liability from the holiday resort’s insurers, the children received a combined total of compensation in excess of £5,000 for their injuries, and the loss of enjoyment of their holiday.

Send Our Bed Bug Bite Claims Team an Enquiry:

Bed Bug Bite Claims Team:

Bed Bug Bite Solicitors
Our personal injury solicitors (Nicola Perry, Trevor Morris, Sian Taylor and Anthony Hunt) are real specialists each with years of experience.

Call now for your free consultation. We guarantee you a warm welcome and a lawyer with the expertise that you would expect from a leading personal injury firm.

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Bartletts is proud to support a number of public bodies and charities, including Liverpool Cathedral, National Museums Liverpool, the Walker Art Gallery and Zoë’s Place Baby Hospice. You can find out more on our blog or on social media.

“I was delighted Bartletts Solicitors continued their tradition of philanthropy with Liverpool Cathedral this year. Thank you so much for your generous gift.” - The Dean of Liverpool, The Very Revd Dr. Sue Jones (Dec 2020)