Injured at a Hotel? Get Free Legal Advice

Compensation for Falling Down Hotel Stairs

Ms B was staying at a hotel in the UK when she injured herself after slipping and falling down stone steps in the hotel that led down to the health spa facilities on the basement floor. She damaged muscles in her neck, shoulder and back in the fall, and an ambulance was called to take her to hospital, where she was kept in overnight for observation.

Ms B’s husband was with her, and filed an accident report with the hotel, stating that the stone steps had been recently cleaned, and not dried properly prior to his wife falling down them. Ms B suffered upper body pain and weakness for weeks following her fall, and her much-anticipated holiday was obviously ruined.

  • Our Legal Advice
Ms B got in touch with Bartletts Solicitors, and we agreed to represent her on a no win no fee basis in bringing a compensation claim against the hotel’s owners. We wrote to them, pointing out that the stone steps should have been clean and dry before the health spa admitted guests on the day in question. Under the Occupiers Liability Act 1957, the hotel had a responsibility to provide safe premises for its guests. In this case the negligence of the hotel’s cleaning staff, and by extension its owners, had directly caused Ms B’s injuries, and she was therefore entitled to compensation. The hotel and its insurers admitted liability for the accident, and Ms B received £3,000 for her injuries, as well as loss of enjoyment of her holiday.

Why Choose Bartletts Solicitors?

Solid Traditional Values Delivered
in a Modern Convenient Manner


Every year we help over a thousand injured people make claims for compensation on a no win no fee basis.

Our service is designed to be easy to use: meetings by phone & email, local medical appointments, sign documents online, or visit our city centre offices.

Our solicitors are very experienced having worked at the firm for an average of 18 years.

Customer service is very important to us. John Bartlett has been managing the firm for over 40 years and takes customer satisfaction very seriously.



How Can Bartletts Solicitors Help You?

A free no obligation quick case assessment, followed by a No Win No Fee claim.

We help you recover whatever you have lost financially whilst injured.

Get back on your feet as quickly as possible with expert medical care.

We take all the stress out of the claim and ensure you recover everything you are entitled to.


Send Our Hotel Accident Team an Enquiry:


Hotel Accident Team:

Hotel Accident Solicitors
Our personal injury solicitors (Nicola Perry, Trevor Morris, Sian Taylor and Lydia Windrow) are real specialists each with years of experience.

Call now for your free consultation. We guarantee you a warm welcome and a lawyer with the expertise that you would expect from a leading personal injury firm.



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Bartletts is proud to support a number of public bodies and charities, including Liverpool Cathedral, National Museums Liverpool, the Walker Art Gallery and Zoë’s Place Baby Hospice. You can find out more on our blog or on social media.

“I was delighted Bartletts Solicitors continued their tradition of philanthropy with Liverpool Cathedral this year. Thank you so much for your generous gift.” - The Dean of Liverpool, The Very Revd Dr. Sue Jones (Dec 2020)