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Compensation for Injured Community Support Worker

Mrs S was employed part-time as a community support worker for a private sector healthcare provider, supplying care professionals to various different NHS trusts. Her duties involved assisting disabled and elderly service users, mostly in their own homes and in sheltered housing. The company had a policy that no patients should be lifted by hand without the assistance of a hoist, and because of this did not provide training in how to lift and move people safely.

One evening, Mrs S and her colleague attended the home of a new service user, where she was injured after they were forced to lift the overweight and immobile person by hand, due to the fact that they were not equipped with a hoist. The patient fell against Mrs S when she lost her grip on him, crushing her against a wall and breaking two of her ribs.

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Mrs S was off work for 4 weeks following the accident, with her injuries causing her a huge amount of pain and discomfort. Due to the circumstances of the accident, and her general dissatisfaction with her working conditions, Mrs S contacted Bartletts Solicitors for legal advice, and later decided to engage our firm to handle a claim against her employer. In arguing her case, we pointed out that despite the company’s policy prohibiting the lifting of service users by hand, community support workers were often not provided with the necessary information concerning patients before they visited their homes, meaning that lifting by hand was sometimes unavoidable. There workers should have been provided with training in safe lifting techniques. The fact that Mrs S and her colleague were instructed to go to an extremely overweight and partially immobile patient’s house without a joist also represented a failure on the part of their employer to provide a safe system of work. Mrs S later received £3,750 in compensation.
We have won a variety of cases for nurses and carers, ranging from a claim on behalf of a community support worker who was injured while lifting an immobile patient, to a claim on behalf of a private sector nurse who developed chronic lower back pain due to the excessive physical demands placed on her at work. See our case studies section to find out more or visit our Won Cases section.
Claiming with us is easy. Get a free no obligation initial consultation about your case, your rights, and our no win no fee agreement. All information can be taken over the phone. Medical treatment is local to you. We aim to keep the claims process short by keeping claims out of court. If your claim does need to go to court it is unlikely that you will need to attend court, as cases settle before the final hearing.
We can advise you about job security and dismissal concerns, as well as matters related to sick pay. Dismissal without a valid reason and without due procedures being followed is against the law, and can result in a claim for unfair dismissal being brought against the employer. Employers are also legally obliged to pay Statutory Sick Pay (SSP) to injured employees, and may pay more than the minimum depending on the terms of an individual’s employment contract. Contact us today for free no obligation advice.
Compensation will pay for private healthcare treatment. It will also cover:

  • Physiotherapy
  • Psychological therapy
  • Expenses (such as the cost of travel to hospital appointments)
  • Loss of income
  • Household adaptations

  • The amount of compensation you receive will depend on the severity of your injuries and the likelihood that you’ll make a full recovery. We’ll seek expert opinions on what care you’ll need to ensure that the compensation we claim will be sufficient.
    Bartletts Solicitors have been protecting and supporting clients for 150 years, and enjoys a reputation nationwide for trusted legal advice. We are specialists in nurse and physiotherapist injury compensation claims, having successfully taken legal action against various hospitals and care homes.

    Bartletts Solicitors handle accident at work claims on a no win no fee basis, meaning that you will not have to pay any legal fees until you win your claim and receive your compensation, and will not have to pay anything if your claim is unsuccessful. Since a change in the law in April 2013, all law firms now charge a success fee payable upon conclusion of successful work accident claims, calculated as a percentage of the damages awarded. Contact our specialist team today for free and confidential legal advice.

    Our firm has been using the law to protect and support our clients since 1860 and is fully regulated, serving clients all over England and Wales. Our firm is Authorised and Regulated by the Solicitors Regulation Authority.

    Why Choose Bartletts Solicitors?

    Solid Traditional Values Delivered
    in a Modern Convenient Manner


    Every year we help over a thousand injured people make claims for compensation on a no win no fee basis.

    Our service is designed to be easy to use: meetings by phone & email, local medical appointments, sign documents online, or visit our city centre offices.

    Our solicitors are very experienced having worked at the firm for an average of 18 years.

    Bartletts Solicitors was managed by John Bartlett for over 40 years, the last 25 of which he was assisted by Trevor Morris. Trevor is now the managing director, representing continuity for the firm’s traditional values and customer satisfaction ethos.


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