Shop Accident Complaints

Shop Accident Complaints



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Our team is expert at claiming for accidents at shops and supermarkets. Our service is focused on your recovery and obtaining your compensation quickly.

Unsure if you have a complaint or a claim for compensation? Then contact us. We are always happy to answer questions and do not expect anything in return (free consultation).

If you decide to instruct us we offer an easy to use service: no need to visit our offices and free medical appointments local to you. We offer no win no fee agreements for personal injury claims.

After A Shop Accident Should You Complain Directly Or First Speak To A Solicitor?

Many people are intimidated by the idea of making a claim against one of the supermarket giants, and having made an initial complaint, some will opt to let matters lie, especially if the retailer denies responsibility for an accident. Others however will decide to seek legal advice, and this is the critical first step in gaining the compensation that you may very well deserve. Solicitors will normally handle your claim on a no win no fee basis.

When Should I Report An Accident To A Shop?

Immediately. The first step to take following an accident at a retailer is to report the details to staff at the store, and make sure that the details are recorded in their accident book. They may subsequently get in touch to apologise, offer shopping vouchers, or send flowers, but often this will seem inadequate if an injury is relatively serious, and the blame appears to lie squarely with the store or its staff. In these circumstances, the injured party should seek a specialist legal opinion from a solicitor at the earliest opportunity.



Nicola Perry has been a personal injury solicitor for 13 years. Nicola currently works on a number of shop accident cases.

Read what a client has recently said about our personal injury service:
'I would highly recomend Nicola Perry to anyone who needs a good solicitor she was very good kept me up to date with every thing that was going off, and didn't take long to get my compensation.'
13 June 2014. Read Full Review On Independent Site


What If The Shop Denies Responsibility For My Accident?

Often a retailer will deny responsibility for an accident at the outset, and it will be the role of the solicitor to produce enough evidence if win an admission of liability. This may include witness statements, medical reports and photographs, all of which can be of assistance in verifying the facts surrounding an accident. It will be up to your solicitor to demonstrate that the shop or its staff were directly to blame for causing an accident due to their action or inaction and errors or omissions. Where this is the case they will have acted negligently, and will be liable to pay compensation.


Suing A Shop That Does Not Accept Responsibility

Our firm has been handling personal injury claims since 1966, and our solicitors have many years of combined experience in dealing with all types of retail accident claims. Our track record and expertise in this field means you are guaranteed to receive the highest quality legal advice, and maximum amount of personal injury compensation.

Use this contact form to ask us a question or book a free appointment. Why not give us a call (0800 988 3645) and get your questions answered straight away?

Recent Case Studies


> Suing For Falling In A Shop
A client was hurt after falling over a pallet of goods waiting to be stacked on a display rack. The pallet had been left lying near the checkout area of the store.


> Customer Sues For Fall In Aisle
Mrs O was out shopping with her granddaughter when she slipped and fell on a spillage in a shop's frozen goods aisle.


> Customer Sues For Falling On Slippery Shop Floor
A client was out shopping with her family, when she slipped on a pool of slush that had been trampled into the shop by previous customers.