Compensation For Being Injured In A Shop Or Supermarket

Compensation Injured In A Shop



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Our team is expert at claiming for accidents at shops and supermarkets. Our service is focused on your recovery and obtaining your compensation quickly.

Unsure if you have a claim or about making a claim? Then contact us. We are always happy to answer questions and do not expect anything in return (free consultation).

If you decide to instruct us we offer an easy to use service: no need to visit our offices and free medical appointments local to you. We offer no win no fee agreements for personal injury claims.


Typical Accidents At Shops We Have Claimed For:


· Slips and falls e.g. wet floors (recent cleaning and leakages), spilled products, litter 

· Trips over obstacles e.g. pallets, packaging materials, stock cages 

· Objects falling from height e.g cans from shelves, aisle signs, product displays 

· Trips and falls in car parks (pot holes, raised concrete, broken drain covers) 

· Ice and snow injuries in winter 

· Accidents in shop car parks 


Compensation For Slipping Or Tripping In A Shop

Slips, trips and falls are the most common type of accidents that happen in shops and supermarkets. Such accidents usually take place when the normal systems of inspection and cleaning fail to operate properly, usually due to staff shortages or poor store management. Accidents are most likely to happen at peak times when premises are crowded, and shops need to adjust their system of inspection and cleaning accordingly. A Health and Safety Executive (HSE) report found that one store achieved a two thirds reduction in slipping accidents simply by changing the lunch break of their cleaning staff to a non-peak time.

Shops Must Take Measures To Prevent Slip & Trip Accidents

Visitors to shops are broadly protected under the Occupiers' Liability Act 1957, which requires that owners take all 'reasonable' measures to ensure their premises are 'reasonably safe' for their 'lawful visitors'. This will involve formulating and enforcing an adequate system of inspection and cleaning. The basic principle for employees is that spills and similar hazards should be eliminated as soon as they become evident. Where this is not possible, warning signs should be immediately erected and form an adequate barricade to protect visitors. Hourly inspections should take place to minimise the risk of slip and trip accidents.



Nicola Perry has been a personal injury solicitor for 13 years. Nicola currently works on a number of shop accident cases.

Read what a client has recently said about our personal injury service:
'I would highly recomend Nicola Perry to anyone who needs a good solicitor she was very good kept me up to date with every thing that was going off, and didn't take long to get my compensation.'
13 June 2014. Read Full Review On Independent Site


Other Common Causes Of Accidents In Shops

Inadequate maintenance and poor layout can also cause accidents and injuries in shops. Examples include lifts, escalators or automatic doors that malfunction and shopping trolleys or baskets that are damaged. Frayed carpeting or trailing electrical cables may pose a tripping hazard, as may product packaging that has been discarded by staff in public spaces. Outdoor areas at stores may have uneven surfaces or be inadequately lit, while ice and snow in winter can make such areas slippery and dangerous. Shop shelves and displays may also be poorly stacked or arranged, causing products and signs to fall and injure customers.

Accidents Involving Shop Workers

Employees in the retail sector face a variety of hazards in the course of their work beyond those posed to regular shop visitors. Workers on meat, fish, bakery and cheese counters use sharp implements and cutting devices when serving customers. Shelf stackers are at risk of manual handling injuries, particularly strains and sprains when they are required to lift and carry excessive loads. Finally any employee involved in the cooking or handling of hot food may be vulnerable to scalding, burns or electric shocks from spills or contact with hot surfaces and electrical appliances.


The Duty Of Care Owed By Shops To Visitors

When a visitor is injured in a shop through no fault of their own, they may be nervous about the idea of bringing a claim against a large corporation and unsure about their chances of success. The main legal point to bear in mind is that retailers owe their customers duty of care, and must take all reasonable measures to maintain safety standards and minimise the risk of accidents occurring. If the negligence of either management or staff is to blame for a customer getting injured, then the shop in question will have breached this duty of care, and the owners or parent company will be liable to pay compensation.

Bartletts Solicitors has successfully claimed compensation for visitors injured at shops across England and Wales. Our firm has been using the law to protect and support our clients since 1860 and is fully regulated, serving clients all over the country. Bartletts offers free legal advice, no win no fee agreements and the expertise of over 50 professional legal staff. Our firm is Authorised and Regulated by the Solicitors Regulation Authority.

Use this contact form to ask us a question or book a free appointment. Why not give us a call (0800 988 3645) and get your questions answered straight away?

Recent Case Studies


> Suing For Falling In A Shop
A client was hurt after falling over a pallet of goods. The pallet had been left lying near the checkout.


> Customer Sues For Fall In Aisle
Mrs O was out shopping when she slipped and fell on a spillage in a shop's frozen goods aisle.


> Customer Sues For Falling On Slippery Shop Floor
A client was out shopping when she slipped on a pool of slush.


> Customer Falls On Slippery Stairs
A client was badly injured after he fell down a short flight of stairs at a shopping centre.


> Lady Compensated After Tripping On Shop Step
As Mrs C was leaving a store her foot became caught on frayed carpeting.


> Accident Caused By Christmas Decorations
Ms H was shopping in a high street department store, when she tripped over an electric cable.